Refund policy
Last updated: 2026-06-16
United States and Canada only. The 30-day return window below applies to orders shipped within the United States or Canada. Orders shipped to any other international address are final sale and cannot be returned or exchanged, except for verified quality issues — see "Quality issues (international)" below.
Eligibility (US & Canada)
- Order ships to a US or Canadian address.
- Item is unopened, unworn, and free of body fluids.
- Original packaging and all included parts are present.
- Order is within 30 days of delivery date.
Non-returnable items
For hygiene reasons, the following cannot be returned once the seal is broken: insertable products, intimate apparel, lubricants, and any item marked as final sale. Sale items and gift cards are also non-returnable.
How to return (US & Canada)
Email official@disciplayco.com with your order number and reason. We will issue a return label and instructions. Refunds are processed within 5–7 business days of receiving the return. Return shipping is paid by DISCIPLAY.
Damaged or wrong item
If your order arrives damaged or you received the wrong item, contact us within 48 hours with photos and we will arrange a replacement or full refund at our cost.
Quality issues (international — addresses outside the US & Canada)
For orders shipped outside the US and Canada, the 30-day return window does not apply. If you receive a defective or quality-issue item, email official@disciplayco.com within 30 days of delivery with: (1) your order number, (2) a clear photo or short video showing the defect, and (3) a brief description of the issue. We will arrange a replacement at our discretion. Returns or exchanges for reasons other than verified quality issues are not accepted for these orders.