FAQ

FREQUENTLY ASKED

Questions about discretion, shipping, safety, returns — straight answers, no euphemisms.

How discreet is your shipping?

Plain, unmarked boxes shipped from a neutral sender name. No adult-themed branding on the package, label, or customs forms.

Will the charge on my card show DISCIPLAY?

No. Charges appear under a discreet billing descriptor (configured per payment gateway). Check your order confirmation email for the exact text.

What's your return policy?

30-day returns on unopened, unused items in original packaging. For hygiene reasons, intimate items cannot be returned once opened. Defective products are covered by warranty — contact support.

Are the machines safe to use?

Every machine is body-safe certified, IPX-rated for water resistance, and tested for noise output. Read the manual before first use, never exceed recommended speeds, and use only with body-safe lubricants.

Do you ship internationally?

Yes — we ship worldwide except where prohibited by local laws. Buyer is responsible for any customs duties or import restrictions in their country.

How long does shipping take?

USA: 3–5 business days. EU: 5–8 business days. Rest of world: 7–14 business days. Express options available at checkout.

Is my data secure?

All transactions are SSL-encrypted. We never sell your data. Your purchase history is visible only to you in your account. Read our Privacy Policy for details.