FREQUENTLY ASKED
Questions about discretion, shipping, safety, returns — straight answers, no euphemisms.
How discreet is your shipping?
Plain, unmarked boxes shipped from a neutral sender name. No adult-themed branding on the package, label, or customs forms.
Will the charge on my card show DISCIPLAY?
No. Charges appear under a discreet billing descriptor (configured per payment gateway). Check your order confirmation email for the exact text.
What's your return policy?
30-day returns on unopened, unused items in original packaging. For hygiene reasons, intimate items cannot be returned once opened. Defective products are covered by warranty — contact support.
Are the machines safe to use?
Every machine is body-safe certified, IPX-rated for water resistance, and tested for noise output. Read the manual before first use, never exceed recommended speeds, and use only with body-safe lubricants.
Do you ship internationally?
Yes — we ship worldwide except where prohibited by local laws. Buyer is responsible for any customs duties or import restrictions in their country.
How long does shipping take?
USA: 3–5 business days. EU: 5–8 business days. Rest of world: 7–14 business days. Express options available at checkout.
Is my data secure?
All transactions are SSL-encrypted. We never sell your data. Your purchase history is visible only to you in your account. Read our Privacy Policy for details.